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Sucker punch in OVC tournament leads to 3 ejections. Set your price or use our recommended price and tap List tickets. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. We'll email you when an event is canceled. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. StubHub is based in San Francisco. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. The NHL suspended its season March 12. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Receive a full refund of your purchase, 2. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. pic.twitter.com/onFRrGVh6S. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. If an event is rescheduled or postponed, your ticket will be good for the new date. Stated performance for THIS DATE, THIS EVENT, is canceled. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Customers can choose to keep their credits if they like. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. NO MORE REFUNDS. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. All Rights Reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub updated their policy today. Save my name, email, and website in this browser for the next time I comment. Only 120% coupon? As if the cancellation of sporting events and concerts wasnt enough. That customer may need to try and exchange those tickets, or attend the rescheduled date. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. If the event is canceled and not rescheduled, you will get a refund. No. Yes Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. StubHub will refund your money if an event is cancelled or moved. First published on August 20, 2020 / 6:06 PM. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). "It was no problem canceling flights. That may be the best way to protect you, the fan, from StubHub. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Were committed to guiding you towards the resources you need to answer questions about your event. By attending the event, you assume all risk of exposure to COVID-19. Theyre not offering one and I cant make the new date. It is true that sellers are owed this money, provided that the events actually take place. Receive a coupon for 120 percent of your original purchase*. To learn more or opt-out, read our Cookie Policy. Otherwise you will receive a voucher for 120% of your purchase price. But is StubHub legal? [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. At regular volume, we can afford to take that risk. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. News provided by The Associated Press. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. . The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Now, the company is the subject of two class action lawsuits Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. In the past, cancellation prompted a full refund from the online ticket broker. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. All rights reserved. If you want to receive local news alerts, please download our WPXI News App. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Suite 204 Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Community Rules apply to all content you upload or otherwise submit to this site. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. In March of 2020 t Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. The agent will be able to grant you a refund if your scheduled event has been canceled. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. You might noticed something is missing. They're trying to claw that back. Amid the coronavirus pandemic, StubHub changed its refund policy. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Re: StubHub Notice of Dispute The firm does it on contingency, so you dont pay a fee. Dial 833-228-5143. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. To enjoy unlimited access to our journalism, subscribe today. Ja Morants allegations of aggression off the court, explained. Just three weeks later, the company issued an update on their coronavirus policy. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Receive a coupon for 120 percent of your original. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Legal Statement. But these are unprecedented times.. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Looking to sell? What are the consequences if I dont comply with these health and safety policies? You can apply this coupon toward multiple StubHub events in the same currency. Sep 15, 2021, 1:28 PM. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Explain your situation and why you wish to receive a refund. 2875 Michelle Dr., Ste. Explain your scenario, and provide any applicable evidence. StubHub was pressing hard to get money. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Tel: 251.432.1600 If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Learn more about disclosing health and safety requirements on your listing. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement.